Official Documents

KIS 916 Privacy Policy – Malaysian Player Data Protection

Your privacy is more than a legal obligation to us — it is a commitment we uphold. Find out exactly how KIS 916 collects, uses, and protects every piece of information you entrust to us.

Updated: January 2026  ·  Bahasa Melayu
SSL 256-bit
Data Encryption
Zero Sharing
No Data Sales
100% Secure
Your Data Is Protected

This Privacy Policy explains how KIS 916 collect, store, use, and protect your personal information when you use our platform. This document is written in plain language so that every Malaysian player can easily understand their rights – without having to wade through confusing legal jargon.

By using the services of KIS 916, you agree to this Privacy Policy. If you disagree with any part of this document, please contact us at support@kis916.biz for further clarification before continuing to use the platform.

This Privacy Policy applies to all users of the KIS 916 in Malaysia and will be updated from time to time. You will be notified if any material changes are made.

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SECTION 01

Personal Information We Collect

When you register and use the platform KIS 916, we collect several categories of information to enable us to manage your account securely and deliver the best possible service. Below are the types of data we collect:

Data Category Sample Information Requirements
Personal Identity Full name, date of birth, MyKad/passport number Mandatory
Contact Information Phone number, email address, Malaysian residential address Mandatory
Financial Data Bank account details, e-wallet account numbers (TNG, GrabPay) Mandatory
Verification Data MyKad copy, verification selfie, proof of address For KYC
Usage Data Betting history, login activity, gameplay activity Automatic
Technical Data IP address, device type, web browser, approximate location Automatic

We do not collect sensitive information such as medical details or political views. All data collected has a specific, legitimate purpose as outlined in Section 03.

Important: KIS 916 never stores your full credit card number or internet banking password. All financial transactions are processed through licensed payment providers that comply with PCI-DSS security standards.

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SECTION 02

How We Collect Your Data

Your data is collected through various channels as you interact with the platform KIS 916. We always strive to collect only the data that is strictly necessary for the stated purposes.

  • Account Registration: Information you provide directly during registration – your name, email address, phone number, and financial details for deposits and withdrawals.
  • Platform Usage: Data automatically generated while you browse KIS 916, placing bets on the Malaysia Super League or EPL, playing Live Casino, or using any other feature on the platform.
  • Identity Verification (KYC): Documents you voluntarily submit to satisfy identity verification requirements before large withdrawals are processed.
  • Communications with Us: Information you share via Live Chat, support email, or WhatsApp when contacting our KIS 916.
  • Cookie Technology: Data collected automatically via cookies and similar tracking technologies when you visit our website. See Section 08 for more details on our cookie policy.
  • Authorised Third Parties: In certain cases, we may receive relevant information about you from payment service providers such as FPX, Touch 'n Go eWallet, GrabPay, or Boost for transaction verification purposes.
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SECTION 03

How We Use Your Personal Data

KIS 916 uses collected data solely for legitimate purposes as stated below. We do not use your data for irrelevant purposes or for anything you have not consented to.

  • Account Management: Creating and maintaining your account, processing deposits via methods such as DuitNow, ShopeePay, or Maybank2u, and handling winnings withdrawals to your bank account or e-wallet.
  • Platform Security: Detecting and preventing fraud, money laundering, and unauthorised use of the platform, including the identification of duplicate accounts or system manipulation activities.
  • Legal Compliance: To fulfil applicable legal and regulatory obligations, including financial reporting requirements and customer identity verification (KYC/AML).
  • Service Improvements: Analysing platform usage patterns in aggregate (without identifying individuals) to improve product features, technical performance, and user experience.
  • Service Communications: Sending important notifications related to your account, including deposit and withdrawal confirmations, security alerts, and terms of service updates.
  • Marketing (with Consent): Sending information about promotions, bonuses, and special offers KIS 916 – but only if you have given consent to receive marketing communications.
  • Customer Support: To handle your enquiries, complaints, and support requests more effectively by having relevant account history as context.

Our Commitment: KIS 916 never uses your data to make automated decisions that negatively affect you without human review. Any decision impacting your account involves a thorough review by our team.

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SECTION 04

Disclosure of Data to Third Parties

KIS 916 does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, there are limited situations where we may need to share certain information with trusted parties:

  • Payment Service Providers: Transaction information required is shared with providers such as FPX, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow to process your deposits and withdrawals.
  • Technology Service Provider: Technical vendors who assist us in operating the platform, including hosting services, cybersecurity, and casino software providers – all bound by strict confidentiality agreements.
  • Legal Authorities: In situations where we are required by law, court order, or regulatory directive to disclose certain information.
  • Identity Verification Provider: Third-party KYC services used to verify member identities and prevent fraud – limited strictly to data required for verification purposes only.

All third parties that receive your data from KIS 916 bound by strict confidentiality obligations and are prohibited from using that data for any purpose other than what has been agreed with us.

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SECTION 05

Data Storage & Retention Period

Your personal data is stored on secure servers protected by high-level encryption. KIS 916 retains your data only for as long as necessary for the stated purposes, or as required by applicable law.

  • Active Account Data: Retained for as long as your account is active and in use. This data is continuously updated to ensure accuracy.
  • Data After Account Closure: Upon account closure, core data is retained for a minimum of 5 years to comply with anti-money laundering (AML) regulations and financial reporting obligations.
  • Financial Transaction Records: All deposit, withdrawal, and betting records are retained for a minimum of 7 years in accordance with Malaysian financial regulatory requirements.
  • Communication Logs: Customer support interaction records are retained for 2 years for dispute resolution and service improvement purposes.
  • KYC Verification Data: Identity verification documents are retained for a minimum of 5 years after the business relationship ends.

Data Deletion: Once the mandatory retention period has ended, your data will be securely deleted or anonymised. You may request confirmation of data deletion by emailing support@kis916.biz.

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SECTION 06

Data Security – KIS 916 Layers of Protection

KIS 916 implement multiple layers of technical and administrative security controls to protect your personal data from unauthorised access, loss, misuse, or disclosure.

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256-bit SSL Encryption

All data transmitted between your device and KIS 916 is protected with SSL 256-bit encryption – the same standard used by major Malaysian banks such as Maybank and CIMB.

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Two-Factor Authentication (2FA)

Members KIS 916 are encouraged to enable two-factor authentication to add an extra layer of security to their account – preventing unauthorised access even if your password is compromised.

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Firewall & Intrusion Detection System

Infrastructure KIS 916 protected by multi-layered firewalls and intrusion detection systems (IDS/IPS) that operate continuously to detect and repel any attempted cyberattacks.

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Regular Security Audits

Platform KIS 916 undergoes periodic independent security audits conducted by qualified third parties. This ensures our data protection systems remain up to date and effective at all times.

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24/7 Monitoring

Technical security team KIS 916 monitor the platform at all times to detect any suspicious or abnormal activity that could threaten the security of our members' data.

Shared Responsibility: While KIS 916 takes all reasonable steps to protect your data, online security is a shared responsibility. Make sure you use a strong password, do not share your account details, and log out after every session – especially when using a shared device.

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SECTION 07

Your Rights as a Data Subject

As a platform user KIS 916, you have several important rights regarding your personal data. KIS 916 is committed to respecting and facilitating the exercise of these rights.

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Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

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Right to Amendment

You have the right to request corrections to any inaccurate or incomplete data in your account.

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Right to Erasure

You have the right to request the deletion of your personal data, subject to certain legal obligations.

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Right to Restrict Processing

You have the right to request that we restrict how we use your data under certain circumstances.

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Data Portability Right

You have the right to receive your data in a machine-readable format for transfer to another platform.

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Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, please contact us by email at support@kis916.biz with the subject line "Privacy Rights Request". KIS 916 will process your request within 30 days of receipt.

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SECTION 08

Cookies Policy & Tracking Technologies

Platform KIS 916 uses cookies and similar tracking technologies to enhance your user experience and ensure the platform functions correctly. Below are the types of cookies we use:

Cookie Type Purpose Status
Essential Cookies Maintaining login sessions, account security, and core platform functionality Mandatory
Performance Cookies Measuring page performance and identifying technical errors for improvement Optional
Functional Cookies Remembering your preferences such as language, favourite sports, and display settings Optional
Analytics Cookies Understanding how users interact with the platform in aggregate, anonymised form Optional

You can manage or delete cookies at any time through your web browser settings. However, disabling essential cookies may affect the functionality of the platform KIS 916 and prevent you from logging in or accessing certain features.

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SECTION 09

Children & Minor Privacy Protection

Platform KIS 916 is intended solely for individuals aged 18 and above. We strictly prohibit the use of our platform by minors or anyone below the applicable age limit.

  • We do not knowingly collect or store personal data from individuals under the age of 18.
  • If we discover that we have inadvertently collected data from a minor, the account in question will be closed immediately and the relevant data will be promptly deleted.
  • Parents or guardians concerned about their children accessing online betting platforms are encouraged to make use of parental control software.
  • If you become aware that a minor has registered an account at KIS 916, please contact us immediately at support@kis916.biz so that prompt action can be taken.
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SECTION 10

Contact Us for Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how KIS 916 handles your personal data, please do not hesitate to reach us through the following channels:

  • Privacy Email: support@kis916.biz (use the subject line "Privacy Policy Enquiry")
  • Live Chat: Available 24/7 within the platform KIS 916 – the fastest option for an immediate response
  • WhatsApp: Via the official support number KIS 916 Malaysia

Privacy team KIS 916 is committed to responding to all enquiries within 5 business days. For formal data rights requests (access, deletion, correction), please provide your account details and the nature of your request so we can process it more efficiently and accurately.

This Privacy Policy forms part of your overall agreement with KIS 916 together with Terms & Conditions and Responsible Gaming Policy ours.

KIS 916's Commitment to Protecting Your Data

Data security standards compliance100%
Privacy request response time≤5 business days
Member trust in KIS 916's data security98%
Zero reported data breach record0 incidents
Committed to a no data-sale policy with third parties100%

Why Your Privacy Is Safer at KIS 916

Six concrete commitments that set KIS 916's privacy standards apart.

Data Stored on Secure Servers

All members' personal and financial data KIS 916 stored on servers protected with layered encryption, strict access controls, and round-the-clock security monitoring. No unauthorised access is possible.

Zero Data Sales to Advertisers

KIS 916 has never and will never sell your personal information to advertising companies, marketing firms, or any third party unrelated to our services. Your data belongs to you.

Passwords Are Never Stored in Plain Text

Your account password is stored as a one-way hash that cannot be decrypted. This means that even internal personnel KIS 916 cannot see your password – only you know it.

Full Control in Your Hands

You may request to view, amend, or delete your data at any time. The privacy team at KIS 916 will process your request within 5 business days upon proper identity verification.

Independently Audited

Data privacy and security practices KIS 916 undergoes independent audits on a regular basis. This ensures we consistently uphold the privacy commitments we make to our members — not merely as empty promises.

Unsubscribe from Marketing at Any Time

If you no longer wish to receive marketing communications from KIS 916, you can unsubscribe with a single click via any email we send, or by contacting our customer support.

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Your Data Is Safe – Join KIS 916 with Complete Confidence

Register an account at KIS 916 with confidence – your privacy and data security are our top priority. Enjoy betting on the Malaysia Super League, EPL, Live Casino, and more, backed by internationally recognised data protection standards.

Bahasa Melayu